Jim Calloway's Law Practice Tips Blog

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Keeping the Customer Satisfied
Keeping the customer satisfied should be an important of every business today. This includes law firms, even though we refer to our customers as clients. My column in the Oklahoma Bar Journal, Keeping the Customer Satisfied, outlines some ideas to...

Jim Calloway: Takes on the future of the profession at the Bar Leader Institute
There have been a number of recent conferences focused on the future of law practice and the delivery of legal services. It's too bad I can't attend them all! Someone recently reminded me of a time I was invited to...

Lawyer's Stories from GPSolo Magazine
Before April ends, I wanted to recognize the March/April 2018 edition of GPSOLO magazine. The Lawyer's Stories features were very well done and provided a resource of interest for most lawyers (and young lawyers in particular.) GPSOLO is a fine...

The Ethics of E-mail Tracking Software and Web Bugs: More Complicated Than You Might Think
Yesterday's feature on Attorney at Work was Does Email Tracking Violate the Rules of Professional Conduct? It was written by Mark C. Palmer, who is Professionalism Counsel for the Illinois Supreme Court Commission on Professionalism. He cites a recent Professional...

My March 2018 Reading Room
Maybe it was because ABA TECHSHOW was in March or maybe it was cold weather providing people more time to write. All I know is my OBA/MAP Reading Room for March 2018 with its monthly collection of free articles, columns...

Managing a Law Practice in the Age of Intelligent Machines
Managing a Law Practice in the Age of Intelligent Machines represents my attempt to speak to those lawyers who are perplexed by the number of things they are reading and hearing about law office automation and artificial intelligence replacing lawyers....

Wellness and Opening a Law Practice
There's a lot of talk about lawyer wellness— and there should be. The practice of law is a demanding profession. The emotional and psychological toll it takes on lawyers is well documented. But I saw a Twitter thread today that...

Unity of Direction
Leadership and management are two different concepts. But both involve working with others to reach common goals. Leadership in a law firm is challenging because lawyers are by their nature very independent and once a law firm has more than...

Thoughts of Real Transformative Change in the Legal Industry from Ken Grady
A few weeks ago I wrote about Dennis Kennedy's feature on Thinking Smartly About Smart Contracts. My link to his blog post had an additional link to his useful discussion of blockchain. It seems to me that smart contracts will...

Expanding Access to Justice through Online Dispute Resolution (Podcast)
Most lawyers have heard of ADR (Alternative Dispute Resolution) but may not be as familiar with the subset of ADR called ODR (Online Dispute Resolution.) A good primer is contained in our Digital Edge podcast, Expanding Access to Justice through...

Co-Parenting Woes: There's an App for That
"Ask any parent and they will likely agree that parenting is a difficult job in the best of circumstances. Co-parenting during and after a divorce, where negative feelings and miscommunication have often been the case, increases the difficulty of focusing...

The Legal Profession in Transition- Solo Practitioners and Their Future
Discussing the future of law has become a cliché in my professional circles. Science fiction writer William Gibson's famous quote "The future is already here — it's just not very evenly distributed" seems more true than ever as I talk...

So What's a Lean Law Firm?
So I'm just back from a fabulous ABA TECHSHOW. A lot of tasks have accumulated in my absence. Emergencies were handled remotely with today's technology. But, ABA TECHSHOW, at least the way many of us do it, is a dawn...

Time-Saving Microsoft Word Customizations and Tools
I recently published Time-Saving Microsoft Word Customizations and Tools in the Oklahoma Bar Journal. As Barron Henley of Affinity Consulting frequently notes, one of the challenges of Microsoft Word is that you can work with it for years and your...